Client
Duration
Date
Bastion Agency – Cleaning Partnership
Bastion Agency, with offices in Cremorne and Sydney, required a transparent, sustainable night-cleaning partner. Discovering they were overcharged previously, we introduced fair pricing, chemical-free Tersano technology, and tailored cleaning plans. Impressed with the improved results and value, Bastion extended our partnership to Sydney, where we consistently deliver reliable, high-quality outcomes.
The Challenge
Bastion Agency needed transparent pricing, better communication, and a more environmentally conscious approach for its 2,268 m² office spaces in Melbourne and Sydney. The agency sought a trusted partner who could deliver consistent night cleaning while aligning with its ethical values. Their prior provider fell short on cost transparency and environmental accountability, prompting a search for a solution that could address their operational needs without compromising their core values.
Our Solution
We delivered fair pricing, clear expectations, and sustainability upgrades, including onsite Tersano technology and a custom action plan aligned with the client’s priorities. Our team worked closely with Bastion’s office managers to ensure services met aesthetic and hygiene expectations, while minimising chemical use and reducing unnecessary costs. Ongoing feedback loops and real-time reporting allowed for continuous improvement and helped foster a strong, trusted relationship with the client.
The Result
Our success in Cremorne led Bastion to expand our services to their Sydney office. The client praised our sustainable approach and excellent client service. With night crews operating seamlessly across both sites, Bastion has experienced improved cleanliness, better service consistency, and more control over budget and outcomes. Our tailored strategy not only retained their trust but also demonstrated that environmentally responsible cleaning can coexist with operational excellence and creative workplace standards.
